Sogo Community FAQs

What is The Sogo Community and how does it work?

The Sogo Community is an online community where the beauty obsessed and beauty newbies alike can gather virtually to ask questions, join challenges, share their looks, swap tips, try out new products, and connect virtually with other SogoBeauty shoppers.

While anyone can search and read the Sogo Community for information, only registered Community members can start a Conversation, post photos or videos, or leave Replies. Additionally, members can bookmark favorite discussions and even receive notifications whenever new posts are made.

There are five main components of the Sogo Community:

• Community Home: This is a forum where you can ask questions, get advice, and talk about all things beauty (and beyond!) with real, unbiased SogoBeauty shoppers like you. It’s the best place to get the latest beauty news about your favorite brands and the honest product recommendations you need – and share your own tips with others.
• Groups: Dig in on your beauty passions to find topics and people who share your interests. “Joining” a Group on Community enables you to filter the many conversations happening in the Community forum by the specific topics that you are interested in. You do not need to be a member of a group to view the content or start a conversation in that specific group, but you must be a member to get notified when a new conversation is started in that group.
• Forums: The community have many forums to discuss the specific matters like Makeup, Skincare, Frangrance etc.. You can ask questions, share informations, make related topics and reply the other topics in the forums. It is a place for free discussion, sharing informations, making funs.
• Ratings and Reviews: We want to know what you think! Share your thoughts on your beauty favorites, the latest finds and trends you’ve tried by rating and reviewing your purchases. While anyone can browse published ratings and reviews on product pages, we encourage our members and cliemts to publish their ratings and reviews on our products and services.
• Questions and Answers: Got a question about a product you’ve been eyeing? Ask it on the product page, and you shall receive answers from SogoBeauty shoppers like you! If you have the answer to another shopper’s question, be sure to share your knowledge in a response. Anyone can browse published questions and answers.

What information can I find on my Community profile?

Your profile is your Community home base. It is mostly public, with some private content where denoted. It serves as your introduction to the Community. It is where you and other Community members can see your activity within Community, such as threads you’ve replied to and Groups you’ve joined.

How do I post content in the Sogo Community?

There are number of ways you can post content in Community:

• From your profile. Select the Timeline from the profile menu, on the top there is a block “Share what is on your mind”, just click the block and edit your post there and post it when finished.
• From Community Home. In the middle of the Community page, there is a block “Share what is on your mind”, just click the block and edit your post there and post it when finished.

How do I check my notifications and private messages?

To check your notifications, click on the bell icon on the right side of the top Community navigation bar. To view your private messages inbox, click on the envelope icon to the left of the bell icon.

How do I contact Customer Service?

To contact Customer Service within the Sogo Community, send messages to sogoadmins who are the members of the community as the same time the customer service specialist in the community. Or you can make post in the customer service group.